razorbacks
 

Customers

C.L.A.S.S. Program

C.L.A.S.S. (Customer Loyalty And Student Support) PROGRAM is a student support program that offers rewards to our memebers in the form of customer appreciation days, special discounts, and several promotional discounts offered in each of our stores throughout the Fall and Spring semesters. Members also receive buyback information and up to date purchase history for tax credit purposes.



Benefits:

  • Buyback: Receive emails of the value of your textbooks that were purchased here at the University of Arkansas Bookstore when you presented your Student ID.
  • Midday Madness: All CLASS members receive 10% off of all Textbooks during this event.
  • CLASS Appreciation Day: To appreciate our CLASS customers, we offer 25% off clothing, gifts, Greek merchandise, and school supplies, as well as 10% off computer supplies.



Mission Statement

To provide excellent customer service to our campus community, alumni, and friends. Our goal is to have the right quantity of the right products at the right time.




CLASS Program Policies

  • Your information will be only used for CLASS Program Benefits and will not be shared with any other entities.
  • The information you provide through this website will not be used to send unsolicited e-mail and will not be sold nor passed on to a third party.
  • Your information will be stored on a secured server. At any time you may manage your profile.








Account Definitions

The University of Arkansas Bookstore has the following types of Accounts:

Bookstore Employee Accounts

allow student employees that have worked for the store a semester to be eligible to charge their books and use them for the semester. If the books are returned in sellable condition at the end of the semester, their account is credited and there is no charge.

Student Athlete Accounts

are authorized by the Athletic Departments for students on Athletic Scholarship. These accounts are handled like other departmental accounts and uploaded to BASIS.
• Contact Susan Moore | Email · (479) 575-4673

Outside Accounts

are authorized by the Accounting Department or Store Director. These are accounts for local businesses, schools, government agencies, etc.

Departmental Accounts

are authorized by the Purchasing Department. The store receives blanket account authorizations and line item purchase orders by downloading a file from the Purchasing Department using the BASIS system daily. These accounts are requested from the departments using internal purchasing procedures. Accounts authorized by the Purchasing Department for line items listed on the Purchase Order are faxed or picked up in the Purchasing Department after each department follows state purchasing laws.

Razorbuck Accounts

are authorized by the ID Office: Each student can place funds on deposit with the ID Office and access the funds by using their student ID card to charge at the Bookstore. 
• Contact Card Office | Email · (479) 575-7563

Other Accounts

such as vendor rebate accounts are contractual. Vendors offer rebates based on sales and are entered in A/R accounts until they are cleared by vendor payments.





BUYBACK FAQ

We frequently update our buyback database and you can check on the possibility of the book being bought back by searching that database here.

There are 2 different categories of textbook buyers, each determines the Buyback price in a different way. This is how it breaks down:

  • If the University of Arkansas Bookstore is buying it (ie. the book will be used in a course at the University of Arkansas, and the Bookstore is not already fully stocked for that book) you will receive 50% of your textbook purchase price.
  • If we are buying a particular book, we will have a quota set on the number of copies we need based on our current stock and the number of students who are enrolled in the courses which use the book. Once we have bought back that quantity, the system automatically switches over to wholesale pricing.
  • If we have met our Bookstore quota for a particular book, then we compare against our Wholesaler's database. Unlike the Bookstore, they do not offer a fixed percentage of the purchased price, but set their bids according to the demand they 'guestimate' for each title. Sometimes when a book is not being widely used, that can sometimes result in very low bid prices for a used book.

    For example, rather than controlling the number of copies they buyback of any given title by setting a quota on it (like the Bookstore does), the wholesalers control supply by changing the price they offer for it. So if they don't think that they will need many copies of a particular book, they set a low bid price, if they want a lot of copies, they use a higher bid price.
The demand for the book is finite and is maintained in real time. The demand decreases instantly with every sell and can expire quickly as other students sell their textbooks back
The best times are near the end of a semester, especially in December, April, June (Summer Session I), and August (Summer Session II), just before and during Finals. The rest of the year, wholesale prices tend to dominate in the Buyback database. Also note that textbooks which are used in courses that are offered only in the Fall or only in the Spring, may have a low demand for those textbooks during the current Buyback Season and may pickup the following Buyback Season. If you're not seeing any good prices for your book, check again at the beginning and end of the terms.
There may be a wholesale price that we can offer, but if not we will be unable to buy back such a book. But don't abandone all hope. Check back near the end of the next semester. If the book gets used again, we will buy them again.
Due to the real time nature of the system, we have no control over the demand for a book. You may try selling it to one of our competitors, or hang onto it to try again next Buyback Season.
Not usually, and the system buys based on ISBN to ensure the correct and most current edition is purchased. Also, when Faculty orders the textbooks for their classes through us, it's all done by ISBN - we don't necessarily know what's different from one edition to the next of a given book, that's why we're sticklers for matching up those ISBN numbers.
The decision belongs to the buyer working at the Buyback. We want "used books" not "abused books" and reserve the right to refuse to purchase damaged textbooks or textbooks that are unlikely to be repurchased by other students. Examples of "abused books" include textbooks with torn or missing pages, textbooks with staining, textbooks with water damage, or textbooks that are excessively dirty or have excessive marginalia or highlighting.
Late adoptions (when an instructor orders a book for their class, they "adopt" it), or a new edition has been released, a different book being used for the same course vs. last term, are some of the reasons. Only those textbooks that are certain to be used on a campus make it to the list. Encourage your instructors to adopt early and to adopt the same book as last term to help increase the numbers and value of used textbooks.
It depends on the individual study guide or CD. The Bookstore does not purchase any materials requiring a password, with perforated pages, workbooks, or unbound pages.
International Standard Book Number. All textbooks have one and each edition of a title has a different ISBN. Even different versions of the same edition (ie. with/without an included CD, or study guide) have different ISBN numbers.
 
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